Lucky Seven Official Documents

Terms & Conditions lucky seven – Malaysia Platform Terms of Use

Please read these terms and conditions carefully before using the Lucky Seven platform. By registering or using any of our services, you are deemed to have read, understood, and agreed to all terms stated herein.

Updated: 1 January 2026
Language: Bahasa Malaysia (ms-MY)
Applicable in: Malaysia

This document is a legally binding agreement between you (Member) and lucky seven (luckyseven.ws). Continued use of the platform following any amendment to the terms constitutes your acceptance of all such changes. The latest version of these terms is always available on this page.

1

Definitions & Interpretation

In these Terms & Conditions, the following words and phrases carry the meanings set out below, unless the context requires otherwise:

  • "lucky seven", "we", or "platform" refers to the luckyseven.ws website and all services, games, and features offered through it.
  • "Member" or "you" refers to any individual who has registered an account and is using Lucky Seven's services.
  • "Account" refers to the personal account registered by a Member on the Lucky Seven platform.
  • "Balance" refers to the total amount in Malaysian Ringgit (MYR) available in a Member's account at any given time.
  • "Wager" refers to any real-money wager placed by a Member on any game or market on the Lucky Seven platform.
  • "Bonus" refers to free credits, free bets, cashback, or any other added value granted by lucky seven to a Member subject to specific conditions.
  • "Games" refers to all Live Casino products, slots, virtual sports, baccarat, poker, roulette, cricket, football, e-sports, and any other products available on the platform.
  • "Rollover" or "Parlay Bet" refers to the requirement to wager a specified amount before a bonus withdrawal is permitted.

In the event of any conflict between the Malay-language version and any other translation of this document, the Malay-language version shall prevail.


2

Member Eligibility

Lucky Seven is a fully online platform and only accepts members who meet all of the following criteria without exception:

Aged 18 years of age and above on the date of registration
Residing or located in Malaysia while playing
Register with accurate information and valid
Only holding one account active at any one time
Not an employee, contractor, or immediate family member of a Lucky Seven employee
Not currently banned or suspended from the lucky seven platform

Lucky Seven reserves the right to request identity verification documents at any time to confirm Member eligibility. Failure to provide the requested documents within 7 business days may result in temporary account suspension or closure.

Registration by minors is strictly prohibited. lucky seven will close any account found to have been registered by or for an individual under the age of 18, and all funds in such an account will be forfeited.


3

Account Registration

To access the full range of lucky seven services, you must register a valid account. Registration requires you to provide accurate and complete information, including your full name, active Malaysian phone number, email address, and date of birth.

Each individual is permitted to hold only one (1) Lucky Seven account. Holding more than one account – whether using the same or different information – is a serious breach of these terms. lucky seven employs advanced detection technology to identify duplicate accounts, including analysis of IP addresses, devices, and behavioural patterns.

  • Information provided during registration must be accurate and kept up to date at all times.
  • You are responsible for keeping your account password confidential. Lucky Seven will not be held liable for any losses resulting from the disclosure of your password to a third party.
  • If you suspect your account has been accessed without authorisation, please contact the Lucky Seven support team immediately via Live Chat or email at support@luckyseven.ws.
  • Lucky Seven reserves the right to request additional verification (KYC – Know Your Customer) at any time, particularly prior to processing withdrawals exceeding RM5,000.

Security Tip: Use a unique, strong password for your Lucky Seven account. Enable two-factor authentication (2FA) in your account settings for an extra layer of security at no additional cost.


4

Deposits & Withdrawals

Lucky Seven processes all transactions exclusively in Malaysian Ringgit (MYR). We do not accept or process payments in any foreign currency. Accepted payment methods are as follows:

DuitNow Touch 'n Go eWallet GrabPay Boost ShopeePay Maybank2u (FPX) CIMB Clicks (FPX)

Deposit Limit: The minimum deposit is RM20 per transaction. There is no maximum deposit limit; however, transactions exceeding RM10,000 will require additional verification in accordance with internal compliance requirements.

Withdrawals: Withdrawal requests that meet all requirements will be processed within 5 to 15 minutes to the same payment method used for the most recent deposit. The minimum withdrawal amount is RM50. Withdrawals to a different method from the original deposit method will require additional KYC verification.

  • Withdrawals may only be made to an account or wallet registered under the Member's own name – no third-party transfers are permitted.
  • Lucky seven does not charge any processing fees for standard deposits or withdrawals.
  • In certain cases, such as legal compliance requirements or further verification needs, Lucky Seven reserves the right to delay withdrawal processing by up to 3 business days.
  • Funds in accounts that have been inactive for more than 12 consecutive months may be subject to a monthly maintenance fee of RM10 or 2%, whichever is lower.

Payment fraud, including the use of payment methods that do not belong to you, is a serious violation. Accounts found to be involved will be suspended immediately and the relevant authorities will be notified where applicable.


5

Bonus & Promotions

Lucky Seven offers a range of bonuses and promotions to registered members. All bonuses are subject to rollover requirements and the specific terms stated in each promotional offer. General bonus terms are as follows:

  • Welcome Bonus: Available to new members only. A minimum rollover of 10x the bonus value is required before any withdrawal is permitted. This must be completed within 14 days from the date the bonus is credited.
  • Sports Freebet: Free bets for sports markets including Malaysia Super League football, EPL, IPL cricket, and international badminton. Winnings from free bets are subject to 1x rollover.
  • Weekly Cashback: Calculated based on net losses over a 7-day period (Monday–Sunday). Credited every Tuesday before noon and available for immediate withdrawal with no additional rollover required.
  • Reload Bonus: Available for deposits within the specified period only. Rollover requirements and expiry dates vary depending on the current offer.

lucky seven reserves the right to modify, suspend, or terminate any bonus offer at any time without prior notice. Members are advised to read the full terms of each promotion on the Welcome Bonus us.

Lucky seven takes bonus abuse seriously. Any attempt to manipulate the bonus system – including hedge betting, cross-account offsetting bets, or any betting pattern clearly intended to exploit bonus terms – will result in the cancellation of the bonus and all associated winnings, and may lead to account closure.


6

Game Rules

All games on Lucky Seven – including live baccarat, poker, roulette, virtual sports, cricket, slots, and e-sports – are subject to their respective game rules, which are available within each game or on the relevant help page.

The general rules that apply to all games are:

  • Game outcomes determined by the system or dealer are final and binding and may not be disputed, except in cases of clear technical error.
  • In the event of a technical disruption during gameplay, lucky seven will use server data to determine the state of the game at the time of the interruption. Incomplete winnings at the point of disruption may be voided and stakes refunded, subject to the specific settlement policy of each product.
  • Bets placed after the deadline has closed (for live games) will not be accepted and will be automatically voided.
  • Lucky Seven uses audited Random Number Generator (RNG) technology for all digital games. Live tables use real physical hardware monitored 24/7.
  • Minimum and maximum bet limits vary by game type and table. Please check the table information before playing.

For all disputes relating to game outcomes, Lucky Seven will review the recorded server logs. Decisions based on the log review are final. The review process typically takes 1–3 business days.


7

Prohibitions & Restrictions

Members are strictly prohibited from engaging in the following activities on the Lucky Seven platform. Violation of any of these prohibitions may result in immediate account suspension or closure, forfeiture of all balances and winnings, and legal action where applicable:

Registering more than one account (duplicate accounts)
Using automation software, bots, or scripts to play
Sharing or lending your account to another person
Buying, selling, or transferring an account to another party
Credit card fraud or use of fraudulent payment methods
Attempting to unlawfully influence game outcomes
Use of VPN or proxy to conceal actual location
Abuse of bonus or promotion systems

Lucky Seven also reserves the right to restrict access from certain regions or devices where necessary for legal compliance or platform security purposes.


8

Privacy & Data Security

Lucky Seven respects the privacy of every member and is committed to protecting personal data collected in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia. Data collected is used solely for service delivery, identity verification, payment processing, and account-related communications.

Lucky Seven uses 256-bit SSL encryption for all communication between your browser and our servers. Payment card data is never stored on Lucky Seven's servers – all payment processing is handled through PCI-DSS certified payment gateways.

  • Lucky Seven will not sell, rent, or share members' personal data with third parties for marketing purposes without your consent.
  • Data may be shared with regulatory authorities or law enforcement agencies when required by law.
  • Members have the right to request a copy of their personal data or request its deletion (subject to certain legal compliance requirements).

For more information on how Lucky Seven handles personal data, please refer to Privacy Policy our full.


9

Account Suspension & Closure

Lucky Seven reserves the right to suspend or close any member account for the following reasons:

  • Violation of any section of these Terms & Conditions
  • Suspected fraudulent activity or money laundering
  • Failure to provide the requested identity verification documents
  • Chargebacks initiated through a financial institution
  • Instructions from regulatory authorities or law enforcement agencies
  • Self-exclusion requests by members for responsible gambling reasons

Members may also request to close their account at any time by contacting the lucky seven support team. Any remaining balance in an account closed at the member's request (without a breach of terms) will be refunded within 5 business days to the registered payment method.

If an account is closed due to a terms violation, Lucky Seven reserves the right to forfeit all remaining balances, bonuses, and winnings in that account without any refund.


10

Dispute Resolution

Lucky Seven is committed to resolving all complaints fairly, transparently, and within a reasonable timeframe. The complaints resolution procedure is as follows:

  1. First Step: Contact the Lucky Seven support team via Live Chat or email at support@luckyseven.ws, clearly stating the details of your complaint, account number, and the date of the relevant incident. Our team will respond within 24 hours.
  2. Step Two: If a complaint cannot be resolved at the general support level, it will be escalated to the Operations Manager, who will conduct a full investigation within 3 business days.
  3. Step Three: For complaints involving amounts exceeding RM1,000 or complex technical issues, Lucky Seven will provide a written report to the member within 7 business days.

All dispute-related communications must be conducted in Bahasa Melayu or English through official lucky seven channels only. lucky seven bears no responsibility for any information obtained through unofficial channels.


11

Liability Limit

To the extent permitted under applicable Malaysian law, lucky seven shall not be liable for:

  • Any financial losses incurred by a member as a result of their own betting decisions
  • Internet service disruptions or device issues beyond Lucky Seven's control
  • Indirect, consequential, or special losses under any circumstances
  • Failure on the part of a third-party payment service provider

Lucky Seven's total maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the liability claim.


12

Terms Amendment

Lucky seven reserves the right to modify, amend, or update these Terms & Conditions at any time. Amendments that materially affect members' rights will be communicated via registered email or in-platform notification at least 7 days before they take effect.

Your continued use of the lucky seven platform after the effective date of any amendment constitutes your acceptance of and agreement to all changes. If you do not agree with any amendment, you have the right to close your account and withdraw your remaining balance before the effective date.

The latest version of these Terms & Conditions is always available on this page (luckyseven.ws/terms-conditions). The "Updated" date at the top of the page indicates when the current version came into effect.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved through Lucky Seven's internal complaints process will be referred to the relevant Malaysian courts.

Why Trust lucky seven?

Clear terms are the foundation of trust – that is Lucky Seven's commitment to every member

Clear & Transparent Terms
Lucky Seven writes all terms in plain, easy-to-understand language – not confusing legalese. There are no hidden conditions buried in fine print. What you read is what you get.
Malaysia PDPA Compliance
All collection and processing of Lucky Seven members' personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is safe with us.
100% MYR Transactions
No currency conversion fees, no hidden charges. All deposits and withdrawals are processed in MYR via the local Malaysian payment methods you already know and use.
24/7 Dispute Resolution
Lucky Seven's Bahasa Malaysia support team is available around the clock. Common issues are resolved within 24 hours, while cases requiring further investigation are handled within 3–7 business days.
Responsible Gambling
Lucky Seven provides deposit limit, loss limit, game break, and self-exclusion tools. We prioritise member well-being over short-term platform revenue.
Audited & Certified
All lucky seven games use RNG systems independently audited by accredited third-party bodies. Live tables are monitored 24/7 with recordings available for review in the event of a dispute.
Licensed & Secure
256-bit SSL
PDPA Compliance
Pay in MYR
24/7 BM Support
Independent Audit

Policies & Related Information

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Know Our Terms. Ready to Play?

Lucky Seven believes that players who understand the terms are smarter, safer players. You now know your rights and responsibilities as a Lucky Seven member.

Sign up free today and enjoy a welcome bonus of up to RM500 with rollover requirements as low as 10x – among the most competitive in Malaysia.

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